Client Perspectives

The Client Evaluation Process

FMI's reputation and customer satisfaction is paramount to our success. One of our values is "the long-term success of our clients" with corporate goals focused on "creating loyal, enduring client relationships" and "improving the quality and depth of our client relationships." To that end, FMI has conducted ongoing client evaluations for over a decade.

Click on image to view response (April 2000 through August 2005)

1. Quality of services	2. Professionalism
3. Would you recommend FMI?	4. Would you use FMI again?
5. Did FMI achieve results from proposal?

Client Perspectives

“I am taking a new approach to creating opportunities instead of chasing work. We are positioning ourselves in front on the opportunities by forming strategic alliances with developers, architects, bankers etc. by helping them meet their objectives. We have identified over $100 million in the pipeline for the next two years already.”

“I can finally say "no" to projects. It was tough to do four months ago when we were asked to price an $80 million condo project, but I had to decline, because we were too busy.”

“We had an excellent finish [to the year] by securing over $300 million in backlog with over half of that won in negotiated work that will carry us into 2007. Since we met with Scott Humrickhouse last spring, we were successful in winning four projects with RFP/interviews, so we finally have the approach that works. Our success has been not only in having a strong interview presentation but also by doing the pre-interview ‘sales’ prior to the interview.”
Bob Revis, VP Business Development / Estimating, Roche Constructors, Inc.

"My relationship with your firm goes back nearly 20 years, to days when my father was working with Doc Fails as a keynote speaker for a Midwest construction association meeting. In the years since, as both a contractor and as an association executive, I've always been impressed by everyone I've worked with at FMI."
  William I. Knopf, Executive Vice President, AGC of Iowa

"Everybody at our firm believes FMI's commitment, knowledge, and experience have helped build value for our firm. We look forward to many years of continued association with FMI as we continue to strive for excellence."
  William F. Hamlin, Jr., President, The Hamlin Companies, Inc.

"Our FMI consultant was results-oriented, provided excellent follow-up on issues, and accurate analysis where needed. He served as a solid sounding board for various matters throughout the process."
  Daryl Rynd, President and CEO, American Village Builders, Inc.

"FMI's assistance in developing our strategic plan has provided us the focus and cohesion to not only maintain our success but to considerably expand it."
  Thomas P. Monahan, CFO, GMK Associates

"FMI brings a global perspective to our planning meetings including economic outlook reports, market research, and knowledge of best practices. FMI's value is in helping me and the company look into the future, plan, and follow through."
  Kenneth W. Aldridge, President, Aldridge Electric, Inc.

"The staff at FMI definitely did their homework in finding out how we as individuals function in our workplace and that was before we arrived for the seminar. Never before have I had the privilege to spend time with a group of people who are so dedicated to bringing out the best in each one of us. This is not a job for the staff of FMI, it is a way of life!"
  Andy Pashby, Project Manager, South Bay Construction

"Our company has benefited significantly from our association with FMI. Over many years of doing business together FMI has helped us develop critical strategies that have allowed us to intelligently grow and prosper. We look forward to working with FMI in the future."
  Tripp Ahern, President and CEO, J.F. Ahern Co.