Operation Manual Development

A construction firm that neglects to capture and disseminate best practices does not benefit from a consistent and efficient operation. Too often employees waste time reinventing processes and tools or engage in duplicate efforts when they do not have access to updated resources. Operations manuals help employees by providing proven procedures and useful tools that can be implemented immediately. FMI creates a variety of customized manuals from construction operations to material sales.

Elements of Customization:

• Structure and topics based on the firm’s strategy, goals, and needs
• Terminology and acronyms used in the specific workplace
• Sample forms and document templates
• Illustrated approved processes

The result is a user-friendly, reference manual that guides employees through company specific processes and promotes the use of standard procedures to ensure consistency and speed in performance.

Process:

1. Make all document design decisions (content, format, schedule)
2. Collect information and processes
3. Prepare outline and list of visuals
4. Write entire draft
5. Edit and obtain approvals
6. Print and distribute