Achieving Operational Excellence


February 16-17, 2017
San Diego, CA

  Registration Open

To receive a notification when program registrations open, email us at:
Be sure to include “Achieving Operational Excellence” in the subject field.

About the Program

There is nothing like improving your productivity and operational performance to significantly improve your competitiveness and bottom line. The difference between a successful project and a losing project is your ability to effectively manage labor. For many construction companies, field labor represents the single largest controllable cost, thereby making it the largest potential opportunity to impact the bottom line. The focus is on how to develop and implement a strategy to achieve operational excellence and improve productivity.

Who is AOE for?

  • Presidents
  • Vice Presidents
  • Operations Managers
  • Project Managers
  • Other Senior-Level Managers

NOTE: FMI does not recommend this program for Superintendents and Foreman unless accompanied by Senior Management.


  • How a 5% to 10% improvement in productivity will increase your
    bottom line
  • How productivity can help you get low on bid day
  • The importance of evaluating your current processes and people
  • How top management and project management are critical to productivity improvement
  • What it really takes to achieve operational excellence and create a sustainable advantage through productivity improvement
  • The long-term commitment required to change your organization
  • How much culture impacts operational performance
  • How the workforce is changing and how these changes impact productivity
  • How to prepare your company to be a lower-cost producer in a tough economy
  • What your peers and competitors are doing to improve your company's operational performance

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Why FMI?

For over 60 years, FMI has served the engineering and construction infrastructure and the built environment as a trusted advisor. Are you a self-performing contractor who is:

  • Seeing fewer work opportunities, more competition and tighter margins?
  • Having difficulty competing?
  • Experiencing margin erosion?
  • Overrunning your project labor budgets?
  • Facing inconsistencies in how projects are managed?

If so, this program is a great first step toward improving productivity and operational performance. Senior managers will learn what they need to do to successfully implement a strategy to become a lower-cost producer and to improve operational performance.

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DAY 1 | 8:00 a.m. — 4:30 p.m.
DAY 2 | 8:00 a.m. — 3:00 p.m.

Making Productivity and Operational Excellence A Strategic Issue

  • Define productivity
  • Keep up with the changing construction environment
  • Understand how these changes impact productivity
  • Identify the controllable variables that impact productivity

The Bottom-Line Impact of Productivity

  • Determine the impact of productivity on bid day success
  • Understand how the productivity multiplier impacts the bottom line
  • Identify how a 10% change in productivity can make or break your company
  • Learn why volume kills and profit thrills

Creating Project Management Process Consistency — The Role of the Operations Manager

  • Create consistent processes
  • Evaluate which processes impact productivity and labor
  • Understand why consistency in management processes is critical to productivity
  • Identify whose role it is to create and ensure process consistency

Leadership’s Role in Supporting Operational Excellence

  • Understand the softer side of productivity
  • Learn how leadership impacts productivity and operational performance
  • Understand how productivity requires change and change requires leadership
  • Manage human elements effectively

Understanding the Other Factors That Impact Operational Performance

  • Study and understand changing delivery methods
  • Impact productivity using Building Information Modeling (BIM)
  • Understand Lean and determine its effectiveness
  • Share other processes and tools that impact productivity

The Magic of Metrics

  • What gets measured gets done
  • Ensure process compliance through measurement
  • Distinguish upstream and downstream measurements
  • Understanding baseline and current operational performance
  • Learn why traditional job cost reports are not enough

Building and Implementing a Plan to Improve Productivity and Operational Excellence

  • Determine where to start in developing a strategy around operational excellence
  • Understand FMI’s Productivity Builder Process – a method to the madness
  • Develop a plan
  • Set up the metrics
  • Work with process teams

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Learn From the Best

The presenters of this program are experienced FMI consultants, who spend most of their time working with contractors in a hands-on advisory role to help them improve company performance. This experience allows them to teach the content from real-life experience and a collection of industry best practices. The instructors will share many practical examples of how they have helped construction firms like yours improve productivity, project performance and profitability.

Scott Kimpland: as a director for FMI corporation, Scott provides a variety of management consulting services to contracting companies of all sizes. In addition to his role as a Consulting Team Leader, he is also the Product Manager for all productivity-related services. Scott is an experienced instructor for FMI's productivity and field management-related education programs. He is also the author of FMI's Construction Productivity Survey Report. Read Scott's full bio here.

Gregg Schoppman: as a principal and consultant with FMI, Gregg specializes in the areas of productivity and project management. He also leads FMI's project management consulting practice. Gregg has been a guest speaker for the International Facility Management Association World Workplace and regularly speaks to students in the civil engineering graduate school program at the University of Florida. He as successfully completed project management implementation engagements for general and trade contractors across the country. Read Gregg's full bio here.

Ethan Cowles: as a principal with FMI, Ethan works with both general and self-performing contractors helping them to develop a strong understanding of the financial risks and rewards inherent to operational issues. Ethan assists these contractors to maximize productivity and minimize risk by implementing proactive management processes. Read Ethan's full bio here.

Jason Baumgarten: as a principal and the western consulting group manager with FMI, Jason specializes in strategic planning, organizational development, change management and productivity improvement consulting. He has worked with a variety of general contractors, subcontractors, engineers and developers. He has developed numerous long-term relationships and has a proven track record of improving client profitability and operational efficiency. Read Jason's full bio here.

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Travel & Accommodations


When making flight arrangements, please plan to arrive the day before the start date as AOE begins at 8:00 a.m. the first day. Departure flights should be booked no earlier than 4:30 p.m. on the final day.

The hotel does not provide a shuttle service from the airport, so you should take a taxi to the hotel upon arrival. If you want to explore other venues in the evening, you may want to rent a car or you can take a taxi. The Historic Gaslamp Quarter is within walking distance of the hotel.

Hotel Information & Reservations

San Diego

A limited number of rooms have been set aside for attendees at the Renaissance San Diego Downtown. Rooms are available on a first-come, first-served basis only. We urge you to make your reservations as soon as you complete registration.

You may call the hotel reservations line at 619-398-3100, be sure to ask for the "FMI Achieving Operational Excellence" room block. Reservations requested after the cut-off date, or after the room block is filled, will be made solely based on the hotel’s availability and at the prevailing rate.

Reservation cut-off date is Saturday, September 17, 2016.

Renaissance San Diego Downtown
421 West B Street
San Diego, CA 92101

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Fees, Cancellation and Policies


The tuition includes all workbook materials, program instruction and refreshment breaks. Transportation, meals, lodging and hotel expenses are not included.

The enrollment fees for Achieving Operational Excellence are as follows:

  • $1,600 for the first attendee
  • $1,300 for each additional attendee from the same company

Payment will be collected at time of registration.


If you need to cancel your registration, please note that you will be subject to a $395 administrative cancellation fee per registrant. We need to receive your written cancellation at least five business days before the program in order to refund your remaining tuition. Otherwise, your tuition will be converted to a nonrefundable credit you may apply toward any FMI program for a full year. Please email us at to submit your cancellation request.

Please note: If FMI cancels the event, your registration fee will be refunded. However, FMI cannot be held accountable for nonrefundable airline tickets or other expenses related to your travel to the event.

For questions regarding FMI's cancellation policy, please call 800.877.1364.

FMI reserves the right to change, add or cancel programs according to the needs of the industry.


If you would like to make any name changes or substitute participants please email us at Substitutions can be made up to five business days prior to the start of the program.


Dress code for this seminar is Business Casual. Temperatures in large meeting rooms can vary. We suggest dressing in layers; bringing a light jacket or sweater may help to make you more comfortable.

Weather in San Diego is usually warm and sunny. We recommend that you check the weather for the area prior to packing. Click here to see the San Diego Weather Forecast.

Satisfaction Guarantee

After 60 years of helping the construction industry enhance performance, productivity, and profitability, we believe you will return home with the tools and information to make a difference in your work. If for any reason you are not satisfied, please inform us by calling 800.877.1364. We will refund your tuition or give you a credit to use at another FMI program.

Continuing Education Credits

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You can earn up to 13 hours of continuing education credits by completing this program. A certificate of completion will be awarded to you at the conclusion of the program. You may use this certificate for self-reporting purposes to many state and local continuing education entities.

FMI Corporation is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Website:

Group Live | Intermediate | No Advanced Preparation Required

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