2021 and Beyond: Why Operational Excellence Matters

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Welcome to the sixth issue of FMI Quarterly. Our theme this month: It’s all about the people. Catholic social teaching says people matter more than profits. (National Catholic Reporter, April 27, 2001.) Yet some big business says, “Off with their heads!” Global outsourcing incurs wrath from many and applause from shareholders. Yet, no matter where you get the labor component, it is very difficult to get to profits without people. It’s a self-evident notion that sometimes drops from sight: people give us competitive edge. They are not only the soul of the corporation; they are the reason for its being.
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