FMI | Construction & Engineering Industry Insight

  • 10 Ways to Program Customer Loyalty into Your Work

    Posted on April 21, 2016 by FMI Corporation

    handshakeUnderstanding client behavior – what makes them tick, how they make decisions, how they buy work, and so forth – has become a critical element in today’s business dealings, particularly in the AEC industry, where people and relationships play a key role. The following recommendations describe crucial, practical steps toward building a solid foundation for a successful customer loyalty program. This information was gathered from interviews with both industry executives as well as senior FMI associates.
    1. Find the right match. Building a long-term relationship starts with identifying the right match. If a client’s culture and values match with your company’s culture and values, the chances for establishing a mutually beneficial and long-lasting relationship increase immediately. As part of this reconnaissance phase, it is also important to consider whether a client’s work matches with your company’s core competencies and whether they complement your working style.

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    This post was posted in Consulting, Center for Strategic Leadership and was tagged with construction industry, Peer Groups, NRCI 2014 Q2, construction blog, customer loyalty, relationships construction

  • Six Things You Need to Know About Public-Private Partnerships

    Posted on April 11, 2016 by FMI Corporation

    partnershipThrough in-depth interviews with more than a dozen public-private partnership (P3) industry leaders, as well as FMI experts, we uncovered several tactical strengths that help contractors get started with P3s, from both a business and operational standpoint. Here are six things you need to know about P3s: 1) Build your expertise through strategic joint ventures. Pick your partners carefully. Most interviewees described P3s as a completely “different animal.” What you learned in previous construction jobs does not necessarily apply to P3s. Therefore, it is important to start cautiously, educate yourself as you move along, and work with experienced project partners – ideally, trusted partners with whom you’ve had successful prior experience. When selecting the right partners, the lowest bid is not always the best choice when you are hoping to form a long-term relationship in which both your futures are invested.

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    This post was posted in Consulting, Center for Strategic Leadership and was tagged with construction industry, Design and Construction Industry, P3s construction, construction blog, construction public-private partnerships

  • Six Global Trade Strategies for Today’s Engineering and Construction Firms

    Posted on April 4, 2016 by FMI Corporation

    business_meetingA relatively new concept for many U.S. design and construction firms, today’s global business environment has grown significantly over the last 10 years, and along the way, has pushed companies of all sizes to begin thinking globally. A seemingly simple proposition, the idea of doing business beyond domestic borders is actually quite complicated. Today’s global economy and political outlook remain uncertain and possibly even disconcerting. According to McKinsey’s latest economic outlook, executives across the globe are concerned about China and how its growth might affect the world economy. Many of today’s business challenges and opportunities facing corporate leaders are global in nature and therefore demand leadership with a truly global mindset. To ensure that your firm is positioned to manage these challenges while also taking advantage of the opportunities associated with global trade, here are six strategies that all companies can benefit from—regardless of company size or type:

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    This post was posted in Consulting, Center for Strategic Leadership and was tagged with construction industry blog, construction, NRCI 2014 Q2, engineering blog, global trade construction, global trade

  • 7 Ethics Best Practices for Construction Firms

    Posted on March 28, 2016 by FMI Corporation

    ceo_lookingoutsideDriven in part by regulatory pressure, ethics programs are gaining prominence within firms whose leadership have made it a priority, and further throughout the industry, supported by associations like the Construction Industry Ethics and Compliance Initiative (CIECI) and the Associated General Contractors of America (AGC). At FMI, we regularly explore what motivates engineering and construction firms to invest in ethics programs, and how they facilitate awareness and enforcement of ethics policies. Here are seven best practices that we’ve identified through our research: 1. Ethics starts at the top – the leader must champion ethics policies, practices and attitude. Mitch Haddon, president and CEO of ColonialWebb, implemented a values system and leadership playbook after a period of company growth. The leadership playbook details the exact behaviors that managers should exhibit throughout the organization, a cue for the entire staff. “Common sense doesn’t appear ‘common’ until you have it written that way,” he explains. “The playbook for leadership behaviors creates the value system at all levels.”

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    This post was posted in Consulting, Research, Center for Strategic Leadership and was tagged with ethics, ethics construction industry, construction, NRCI 2014 Q2, business ethics, construction ethics, engineering ethics, engineering industry

  • The High-Risk Business of Construction: Why Simulations Are Critical for Leaders

    Posted on March 21, 2016 by FMI Corporation

    cei_ceoLeaders in the construction industry have long dealt with volatility, uncertainty, complexity and ambiguity ("VUCA") on a daily basis. In fact, VUCA is part of the industry's DNA. Today, though, the pace of change and the speed of information flow are transforming the global business landscape more than ever, escalating risk and vulnerability at all organizational levels. In the construction industry particularly, the failure rates associated with untested, uninformed decision-making have pushed executives to become vastly more creative, flexible and nimble when it comes to identifying and managing risk and solving problems. Unfortunately, many of today's construction leaders are ill-equipped to deal with their companies' many moving parts and are now seeking innovative ways to develop their leadership capabilities.

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    This post was posted in Consulting, Center for Strategic Leadership, Talent Development and was tagged with construction industry blog, CEO in construction, construction executive, construction leadership development, construction executive institute, leadership development

  • The Data Sprint: Construction Can Catch Up!

    Posted on March 10, 2016 by FMI Corporation

    WireGlobeIt’s all around us. Doctors are looking at patterns of effective care; retailers are watching how customers move around their stores, looking for merchandising clues; and taxis are unsure what to do about Uber’s algorithm-driven pricing model. If the construction industry thinks the status quo will leave it alone, it needs to think again. At the very least, the industry must hire up-and-coming next-generation employees — individuals who are already living 100% in a data-driven world. They expect nothing different from their workplaces. Of course, there are other imperatives too, including: Profitability. Pennies add up to real profits. Construction is still notoriously inefficient. Why, for example, do mom and pop retail stores have sophisticated real-time inventory processes and technology, and construction companies rarely have any? That type of data control is basic for leveraging daily productivity and increasing profitability.

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    This post was posted in Consulting, Center for Strategic Leadership, Technology and was tagged with construction industry, construction industry future, data and construction, data construction industry, data increase profitability

  • Is Your CEO Culturally Intelligent?

    Posted on February 29, 2016 by FMI Corporation

    What's Your Company WorthWhether they are large public businesses or small, family-owned startups, successful construction companies have strong, positive cultures. These cultural roots typically start with a founder who has a vision of the type of company he or she wants to build. The CEO should be able to get his or her team “pumped up” – an effort that requires a lot of energy, but that should be on every leader’s actionable agenda nonetheless. In their leadership capacities, CEOs must also influence organizational cultures to grow in a positive direction. Too often, the culture in a construction company can become a losing one, especially in tough times. By inspiring higher levels of execution and celebrating individual and team successes, a CEO can raise the aspirations of the organization’s human resources. The best CEOs understand, practice, shape and lead with their company’s culture, raise their firms above mediocrity, and assemble many different people and talents. Taking the lead to shape the corporate culture can be quite a challenge anytime, but it’s even more important when the company grows to a multi-billion dollar organization.

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    This post was posted in Consulting, Center for Strategic Leadership, Talent Development and was tagged with construction industry blog, NRCI 2014 Q2, CEO, CEO in construction, ceo skills, cultural intelligence, ceo cultural intelligence

  • Must-Have Skills for Today’s Leading CEOs

    Posted on February 22, 2016 by FMI Corporation

    PeopleiStock_000017304116MediumWhen companies go looking for a new CEO, they either turn to professional search firms or develop their best candidates within the organization. The company — often the board of directors and major shareholders — is looking for a very special individual who will not only have the capabilities to perform certain responsibilities, but will also fit the specific needs and culture of the organization the next CEO will be hired to run. While the CEO doesn’t (and shouldn’t) operate in a vacuum, the decisions he or she makes can mean the difference between the success and failure of the organization. In general, we find that many of the characteristics of the CEO are the same in any organization or industry, but there are some significant differences to consider for the construction industry.

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    This post was posted in Consulting, Center for Strategic Leadership and was tagged with construction industry, NRCI 2014 Q2, CEO, CEO in construction, ceo skills

  • The Four Levels of Organizational Success

    Posted on February 15, 2016 by FMI Corporation

    People78288521Being at the top isn’t easy. CEOs don’t always have other high-level executives who they can brainstorm with, confide in, and bounce ideas off. In this blog, we explore the four levels of CEO activity that leaders need to be thinking about as they face the many same challenges – regardless of their lines of work: Level One: This level revolves around operational decisions that, in most cases, are presented to you – the CEO – based on historical issues. For example:
    • Someone is leaving the company, so what are we going to do about it?
    • Someone filed a claim, so how are we going to handle it?
    • We are competing for a big job — how are we going to name a project manager and win the bid?

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    This post was posted in Uncategorized

  • Your Next-Generation Leaders: Are They Ready?

    Posted on February 8, 2016 by FMI Corporation

    People78524798Many construction leaders assume that leader development and succession issues have blown over since the recession put a swift end to the boom years’ war for talent. However, these issues have not gone away; on the contrary, they have become even more acute as a result of the Great Recession thanks to these four key developments:
    • The demographics bubble of retiring baby boomers followed by a much smaller Generation X.
    • The construction industry’s inability to present itself as a desirable industry for future generations.
    • The impact of long-term unemployment, which has driven many young workers out of the construction industry for good.
    • Owner and/or company capital bases, which have been reduced by the recession.

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    This post was posted in Center for Strategic Leadership and was tagged with construction industry, Ownership Transfer, Management Succession, FMI's Ownership Transfer and Management Succession 2013 Survey, Construction transition and succession plans, NRCI 2014 Q2, succession construction

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